loomlock Support

Device registration links your loomlock and loomlock keys to your account. This process verifies that you own the device and allows you to configure it for use with your loomlock sessions and key sessions.

When you scan a loomlock key for the first time, loomlock checks its registration status: • If it's unregistered, you'll be guided through the registration process • If it’s already registered to your account, you'll be able to configure or update its settings.

This error means the loomlock key you scanned isn't recognized in our system. Try scanning again, or contact our support team (the email can be found at the top of this page) if the issue persists.

This error indicates that someone else has already registered this loomlock key. Each loomlock key can only be registered to one account. If you believe this is your device, contact loomlock support (our email can be found at the top of this page) with proof of purchase and we’ll look into it for you.

This error occurs when you're trying to register or set up a specific device, but you scanned a different one than the one you initially scanned. Make sure you're scanning the correct key: • If you have multiple loomlock keys, double-check which one you're trying to register • Start the registration process again.

Only loomlock devices are compatible with the app. If you believe you're scanning a genuine loomlock device and are still seeing this error, please contact our support team (our email can be found at the top of this page).

You can’t unregister a device from your account, but you can delete it from your devices list and re-register it to set it up again.

Common reasons include: • Screen Time authorization wasn't granted • The schedule isn't active or the current time is outside the scheduled hours Double check you have authorized Screen Time by navigating to Settings > App Groups.

You can clear all active restrictions by navigating to Emergency Mode in Settings, or the sign in screen when signed out or offline.

loomlock manages restrictions independently, but both work through Screen Time. Keep in mind that having multiple restrictions active may lead to unexpected behavior.